Terms and Conditions

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GENERAL TERMS

  1. The Terms & Conditions of Purchase and Sale herein (hereinafter “Terms”) apply to the client of www.biotag.ee and biotageco.com online shops (hereinafter “Client”) as well as the enterprise of Biotag Ltd. administering  online stores (hereinafter “Seller”) when purchasing products. The Seller and Client are hereinafter jointly referred to as “Parties” or individually as “Party”.
  2. The Terms establish the Parties rights and obligations when purchasing products from the online store, the products’ purchase and sale, payment, delivery and return conditions and policy as well as other provisions.
  3. When purchasing a product, the Client agrees to the Terms provided. It is obligatory for the Client to become acquainted with the Terms.
  4. Checking the “I have read and agree to the terms” box when purchasing a product, the Client recognizes the contents of the Terms, understands and agrees with them.
  5. The Seller reserves the right to change or supplement the Terms and price-list at any time. These changes and supplements will be reflected on www.biotag.ee and www.biotageco.com websites and will come into force from the moment of release. The Client-Seller legal relationship reckons the terms valid at the time of the Client’s purchase.
  6. The Terms have been compiled in Estonian, Russian and English. If there appears to be any contradictions between the different versions, the Estonian version of the Terms applies.
  7. The Terms shall be deemed to take effect between Parties from the moment the amount payable by the Client is received to Biotag Pvt. Ltd. bank account.
  8. The Seller is not in any way responsible for any possible damages which have occurred due to the Client not having read the Terms herein.

PRODUCTS AND PRICES

  1. The Seller shall ensure that the products meet the requirements and are of high quality.
  2. The displayed product images are for illustration purposes.
  3. The product descriptions provided in the online shop may not be exhaustive. An in-depth description and information regarding food supplements are presented separately and by brand.
  4. All Seller prices indicated in the online shop are given in euros (EUR).
  5. The bill for a purchase from the online shop must be paid in full promptly, unless an electronic bill payment is used.
  6. According to the delivery preference chosen by the Client, the transportation charge is added to the price of the product. The price displayed in the shopping cart before paying includes the price of the product and shipping costs.
  7. The products subject to the sales prices that have been announced on the Seller’s website at the time of the purchase. If the purchase order was made before the changes in price or sales conditions, the arisen legal relationship between the Parties reckons the terms valid at the time of the checkout.
  8. If a product has run out and the order cannot be fulfilled, the Seller shall contact the Client within 3 (three) working days. In this case, a new delivery or an equivalent replacement product, possibly at the same price and quality, is suggested. If the Client does not agree to the new conditions, they may cancel their order and the previously paid money will be returned within 7 working days.
  9. Discounts apply during a fixed time period appointed by the Seller or as long as the supplies last.
  10. The products purchased during the discount period cannot be replaced after the end of the period.

HOW TO BUY

  1. To make a purchase, an order must be placed on the Seller’s website.
  2. To place an order, the suitable products must be added to the shopping cart. In the shopping cart, the quantities of products can be changed by adding or removing them from the list. After changing the quantities of the products, press “Update Cart”. When the suitable products are selected, press “Go to checkout” and enter your billing information (last name, first name, phone number, e-mail address, delivery address, postal code).
  1. If the Client has a gift card or a discount code, its number must be entered and “Use a gift card or a discount code” must be chosen at the checkout.
  1. To confirm an order, the Client must accept the Terms by checking a box, choose the method of payment and press “Submit order”. After that, the Client is directed to make the payment.  If the chosen payment method is bank transfer, when making a transfer, the explanation of the transfer must contain the number of the order (e.g. “Order: 123”).
  2. The payment transactions are made outside of the Seller’s website in Maksekeskus Ltd. secure payment environment. The data communication between the Client, banks and card payment center is encrypted which ensures the security of the Client’s personal data as well as bank account information. The online store has no access to the Client’s bank and credit card information.
  3. After the payment, the order confirmation which includes the order number, contents and value of the shopping cart as well as delivery method and address, will be sent to the e-mail address provided by the Client.
  4. The Client can create an account to track the order history by entering their information on a corresponding form. The Client is able to save and/or print invoices and valid Terms at the time of the purchase.
  5. Alcohol products are not sold to people under 18 years of age. To buy alcohol products, the Client must prove to be of age.

TERMS OF DELIVERY

  1. After the payment is received to Biotag Pvt. Ltd. bank account, the delivery is sent out to the Client.
  2. If the payment has not been received, the Seller is not obligated to send out the delivery.
  3. The purchases from the online store are dealt with on working days Mon-Fri at 9am – 5pm. If the purchase is made on Friday after 2pm, it will be formalized the following Monday. The kitting and posting of products does not take place at weekends and public holidays.
  4. Provided it has not been said differently, the delivery time of the products is 5 working days. In general, the delivery time is less than 3 working days. If the Seller is not able to make a delivery within 5 days, the Client will be informed promptly. If necessary, the Client can cancel the purchase and the money will be refunded.
  5. The Seller is obligated to deliver the order within 30 days. If the order cannot be delivered, the Client is notified by e-mail and the money will be refunded immediately, but no later than 30 days.
  6. The product delivery to the Client in Estonia, Latvia, Lithuania and Finland takes place via Itella SmartPost or DPD delivery service. The product delivery in other foreign countries takes place via DPD delivery service.
    The delivery method and address are chosen by the Client at the time of the purchase. The shipping cost will then be displayed automatically.

7. Product delivery with SmartPost – SmartPost parcel terminals are used to fulfill the orders. After the transmission of the package to SmartPost, the delivery should arrive in 1-3 days in Estonia and 3-7 days in Latvia, Lithuania and Finland. SmartPost transports the deliveries to the parcel terminals even at weekends. Upon arrival of the package, SmartPost notifies the Client by text message. If it is not possible to notify the Client by the provided phone number, SmartPost will transmit the message by e-mail. SmartPost will deliver the package to the Client’s chosen parcel terminal. The location of delivery cannot be changed later on.

If the Client does not retrieve the order from the SmartPost parcel terminal during the deposit time, the package will be returned to the Seller. In order to receive the order, the Client must pay the Seller for the returning and redelivery of the package according to the valid price-list of SmartPost. The initial transportation fee is non-refundable.

8. The delivery of products with DPD delivery service to the Client’s desired location. The provider of the delivery service will contact the Client and a suitable time and location to receive the order is agreed upon. The Client is obliged to be at the agreed time and place for the delivery service to be carried out. If the Client is not present at the agreed time and place, the order will be returned to the Seller. To receive the order, the Client must pay the Seller for the returning and redelivery of the package according to the valid price-list. The initial transportation fee is non-refundable. The package is handed over only to the Client. The package shall be handed over to a third party only with a prior agreement with the Client.

9. When ordering a product to a country where it is required to go through customs or other supplementary procedures to deliver a package, the Client is obliged to provide the appropriate and timely fulfillment of said procedures.

10. If it is not possible to send out the order as one package, the order is delivered to the Client as several packages.

11. The Client is obliged to present accurate information which is necessary to fulfill the order, when formalizing the purchase. The Seller is not responsible for the non-compliance of the order or any other consequences which occur due to the inaccurate information presented by the Client.

12. The Seller is not responsible for the delay in the delivery time, if the order has been handed over to a logistics partner, but the delay is due to reasons beyond the Sellers control (Force Majeure).

13. The Seller may offer free delivery with SmartPost within Estonia in the event of various campaigns, linking the free delivery with the price of the product. The Seller does not offer free delivery to foreign countries.

SECURITY AND PRIVACY TERMS

  1. When using the Seller’s website, it is assumed that the Client has become acquainted with the terms of privacy and agreed to them.
  2. The Seller is obligated to protect the Clients’ and users’ privacy. According to this, the Privacy Policy principles which regulate the collection, use, publication, transmission and storage of the Clients’ information, have been compiled. The Seller’s actions on the Internet are consistent with the legal requirements of the Personal Data Protection Act.
  3. The Seller is the accountable processor of the Client’s personal information. The authorized processors of personal information are Biotag OÜ (Tel: +372 569 800 68, e-mail: info@biotageco.com), Itella Estonia OÜ (Tel: +372 43 54 547; +372 53 495 775, e-mail: info@smartpost.ee), DPD Eesti AS (Tel: +372 613 0012, e-mail: teenindus@dpd.ee) and Maksekeskus AS (Tel: +372 622 95 21, e-mail: support@maksekeskus.ee).
  4. The Seller shall not transmit, sell nor disclose the Client’s personal information to third parties (except for the people specified in point 3) with an exception of the cases provided by law.
  5. The processed personal information is the information prompted from the Client when formalizing the order (first and last name, address, phone number, e-mail address). If the Seller is obliged to make a refund to the Client, in the cases and to the extent established by the Terms, the processed personal information also includes the bank account number from where the purchase was made.
  6. Unless the law provides otherwise, the Client has the right to inspect their personal information and request their rectification, closure or deletion at any time.
  7. Using the collected personal information, the Seller may notify the Client on product news, campaigns and upcoming events.
  8. The Client can cancel the offers and newsletters sent by e-mail at any time by sending a corresponding notification by e-mail to: info@biotageco.com or by clicking the indicated link provided in every sent e-mail.
  9. The collection of personal information may occur in the following ways:
  • the submission of contact information (including name, identification number, address, phone number, e-mail address, preferred method of contact) in an online-store or elsewhere.
  • through cookies or account information, when using a website
  • when making a purchase or an order in an online store. The Seller may ask to voluntarily provide personal information on certain areas of the website.
  1. The Seller may collect depersonalized data which cannot be directly linked to a specific individual (sex, age, language preference, location). The Seller may also collect the information on the user’s actions on the website. This information is compiled and used to develop the website as well as to provide more beneficial information for the Clients.
  1. The payment transactions are made outside of the Seller’s website in Maksekeskus Ltd. secure payment environment. The data communication between the Client, banks and card payment center is encrypted which ensures the security of the Client’s personal data as well as bank account information. The online store has no access to the Client’s bank and credit card information.

RIGHT OF WITHDRAWAL AND RETURN POLICY

  1. The Client has the right to withdraw from a contract (give up products) within 14 calendar days of receiving the products with the exceptions of the cases specified in points 2 and 3.
  2. Due to the Law of Obligations Act (hereinafter: LOA) § 53, section 2, point 9, the 14 day right to withdraw from a contract does not apply to foods, beverages and/or other products meant for daily consumption which are handed over during frequent and regular rounds to the consumers place of residence, location or work.
  3. Due to the points in LOA § 53, section 4, the 14 day right to withdraw from a contract does not, among other things, apply to: -a product that spoils or outdates quickly; -a product in a sealed package which has been sealed in a way that is not suitable for returning due to health protection or hygienic reasons, or if it has been opened after delivery; -a product which has specific or indicative storing.
  4. To withdraw from the contract, the Client shall submit the application for refund of goods which is available here. The Client can submit the application for refund of goods by sending it to the Seller’s e-mail address: info@biotageco.com or by sending an e-mail from the Seller’s website.
  5. The returnable products cannot be ruined, damaged or used, and must be in their original packaging. To familiarize themselves with the nature, features and functions of the product, the Client must handle the product in a way it would be allowed in a store. The packaging must be opened carefully without damaging it. Otherwise, the Seller has the right to demand compensation for the loss of the value of the product.
  6. The returnable products must be sent to the Seller promptly, but no later than 14 days from the submission of the declaration of withdrawal. The expanses resulting from the returning of the product shall be paid up by the Client.
  7. If the Client has withdrawn from the contract, returned the products to the Seller, and the returned products meet the requirements (including points 2 and 3), the Seller shall return the cost of the order, including delivery fee, within 14 days from the submission of the declaration of withdrawal to the Client. The refunds to the Client shall be made to the same bank account from where the original payment was made.
  8. If it appears, after the returning of the product, that the returned product does not comply with the terms of the user agreement, the money will not be refunded.
  9. If the Client wishes to withdraw from the contract after placing an order and before the execution of the contract by the Seller (that is, before the products are delivered to the Client), the Client is obliged to notify the Seller as soon as possible. A written notice must be sent by e-mail to info@biotageco.com or call +372 569 800 68. The e-mail must contain the number of the order which the Client wishes to withdraw from as well as the Client’s contact information (first name, last name, date of order, phone number).

SUBMISSION OF COMPLAINTS

  1. The Client must submit complaints about the quality of products to the Seller promptly, provided the discrepancy of the quality is not caused by the Client. Please send the complaints to the Seller’s e-mail: info@biotageco.com or send an e-mail from the Seller’s website.
  2. The disputes arisen between the Parties concerning the products bought from the online store, are resolved through negotiations. If an agreement is not reached, the Client has the right to seek legal redress by turning to the Consumer Protection Board and the Commission of Consumer Disputes. The rules of procedure of the consumer disputes are available on the commission’s website: komisjon.ee. Turning to the Consumer Protection Board is free of charge. To help resolve the problems arisen in the European Union member countries, the consumer can turn to the European Union Consumer Centre.

RESPONSIBILITY

  1. The Parties are responsible to each other for the damage done to the other Party due to a violation of the Terms in the cases and to the extent established by the legislations valid in the Republic of Estonia.
  2. The Client is responsible for the accuracy of the information provided in the registration form. If the Client provides false information in the registration form, the Seller is not responsible for the resulting consequences, in addition to that, the Seller has the right to demand a refund for the damage.
  3. The Client is responsible for the safe use of the username and password used to log into the Seller’s website and refrains to spread it. The Client is obliged to ensure that their username and password do not fall into the possession of third parties. If the Client has a suspicion that their login information has fallen into the possession of third parties, they are obliged to inform the Seller and change their password promptly. If the Client does not inform the Seller of the possible abuse of the login information, the Seller is not responsible for the possible damage to the Client caused by the Client’s login information having fallen into the possession of third parties.
  4. The Seller is not responsible to the Client for the damages or a delay in delivery time, provided the damage or the delay were due to circumstances the Seller could not have affected (including a delay in delivery time due to third parties) and the occurrence of which (Force Majeure) could not have been foreseen.
  5. The Seller is not responsible for the discrepancy in the contract terms of the product which have arisen due to the Client’s actions and/or inactions, including the improper use of the product (e.g. disregarding the recommended storing of the product)

CUSTOMER SERVICE:

E-mail: info@biotageco.com
Tel: +372 569 800 68

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